The iKMS Practitioner’s Conference is about:
- Conversations not monologues
- Practice not theory
- Practitioners not vendors
iKMS held its first Practitioner’s Conference as a separate track in its first International Conference on Knowledge Management (iCKM2004), held in Singapore in December 2004. While the iCKM Conferences travel the globe, iKMS also organises a popular Singapore Practitioner’s Conference, which this year we are re-branding as KM Singapore 2006.
This year, our keynote speaker is Kim Sbarcea, Chair of the Australian KM Standards Committee and Director of Knowledge Networks with the Australian Securities and Investments Commission (ASIC). Kim is one of Asia Pacific’s most experienced KM practitioners and has worked in this role in the legal and accounting industry before her current role at ASIC. She is currently best known for her work in building communities of practice and regularly advises organisations on this. Her website is at http://www.thinkingshift.com. Kim is an old friend to iKMS – her 2004 workshop on Communities of Practice for iKMS received rave reviews.
9.00-10.00am – Keynote address by Kim Sbarcea, Chair of Australian KM Standards Committee on “KM and Sustainability in Organisations”
10.00am-12.45pm – Case Studies and Presentations on:
- SPF Police Technology Department KM Case Study (Alan Samuel, Singapore Police Force)
- KM in the Australian Defence Force (Graham Durant-Law, Holistech Pty Ltd)
- Developing Policies to Support KM (Marita Keenan, Alchemy Knowledge Solutions)
- Evaluating the Impact of KM (Mark Schenk, actKM Forum)
- Intellectual Property Issues in Asia (Wong Su Ling, SMU)
- Knowledge Recovery After a Major Disaster (Nor Ainah, Colin Ng & Partners)
1.45-3.15pm – Forum on “KM for Business Continuity” (using ignorance mapping technique)
3.30-5.00pm – Forum on “Getting Management Buy-in for KM” (using narrative techniques)
5.00-5.30pm – Gallery walk of Forum outputs, and debrief on day
Building a Knowledge Culture in the Police Technology Department
Since November 2004, the Police Technology Department has embarked on a series of campaigns and activities to strengthen our knowledge management culture. Led by a team of dedicated volunteers, the key principles of trust, transparency, open sharing, and helping others learn, has become a part of our daily routine. Having internalised the “K-Culture” as “my” culture, our next lap emphasises the building of competencies, succession planning, and the retention of knowledge through various initiatives, including the Police Technology Training School.
Alan Samuel is currently in the conceptualisation & requirements division of the Technology Dept, Singapore Police Force. He is concurrently the KM Champion and the Commandant for the Police Technology Training School. He has served in various capacities including police investigations, information management, research & policy, and security management for the past 11 years. He graduated with a Bachelor in Computing Science (Hons) from Staffordshire University, and holds a Master’s degree in HR Management from Rutgers University. Alan is passionate about the practice of KM in the workplace for corporate growth and is keen to teach, coach and mentor for personal and professional development.
“Imperialism” in the New Millennium? The U.S. and Copyright in Asia: an Asian Perspective
Asian countries – including China and Singapore – have come under increasing pressure from the U.S. to tighten copyright laws and curb widespread digital media piracy inside their borders. The latest tools wielded by Washington include bilateral trade pacts and forums such as the USSFTA and the U.S.-China JCCT. However, it has not been easy transplanting U.S. copyright standards into Asia. While efforts have been made by the Asian governments to meet the very high TRIPs- and WIPO-plus standards demanded by the U.S., progress has not been quick nor significant enough for Washington. What are the differences between U.S. and Asian copyright laws? Why has it been difficult for the U.S. to implement its copyright standards in Asia and what are the implications for KM practitioners in the region?
Wong Su Ling presently works and teaches part-time at the Singapore Management University. She holds an honours degree in Communication Studies and a Master of Science in Knowledge Management from Nanyang Technological University, Singapore. A former journalist, her working knowledge and interests lie in media studies, business communication, and knowledge management. Other current interests include blogging about sports, playing music, and anime.
Recovering Lost Knowledge: Post-Tsunami Knowledge Reconstruction in Aceh
The impact of the tsunami in Aceh was a devastating shock on both the people and its economy. However, less obviously, this colossal disaster also destroyed a legacy of rich cultural heritage manifested in the form of buildings, ancient relics, artefacts and the region’s documentary and ancient manuscripts including classical intellectual pieces of work that had been written by eminent Islamic scholars, Sufis, poets, and philosophers. Indeed, historically, Aceh’s strategic position made it a cultural and religious gateway into the Southeast-Asian archipelago. This presentation will explore the knowledge loss crisis from the point of view of recovery from a major disaster – the interconnectedness and vulnerability of our information and knowledge infrastructure, how closely linked it can be to culture, heritage and identity and the daunting tasks of preservation and reconstruction. Considering the magnitude of destruction, can the historical continuity and the inevitable loss of knowledge accumulated over the centuries be reconstructed? Perhaps, with concerted efforts, but unfortunately, gaps will always remain, and civilization will have to live with the consequences. What can knowledge managers learn from this about their own readiness to recover from a major disaster?
Nor Ainah Mohamed Ali works at Colin Ng & Partners IPPG. Prior to that, she spent 9 years working at the Intellectual Property Office of Singapore, where she was heavily involved with the e-government initiatives, including the trade mark indexing project, supervision of data migration for ePatents and the development of ePatents. Subsequently, she joined Rajah and Tann iTec PG before pursuing her MSc (LIS) at NTU in 2002. In addition to travelling, she has a keen interest in fine arts and architecture, Sufi philosophy and community service.
Evaluating the Impact of Knowledge Management: The Power of Narrative Techniques
One of the most challenging aspects of KM implementations is in demonstrating benefits that are often largely intangible. Narrative approaches can complement traditional measurement approaches by providing greater insight into the contexts of KM impact. They provide a way of understanding the more technical measures and helping to form follow through decisions. They help organizations understand effects and impact rather than just outputs of a system. They also provide insights into emergent, unanticipated effects of a KM initiative, ones that the traditional measurement tools may not have been designed to capture. This presentation will describe a couple of narrative evaluation approaches to KM impact evaluation, providing case studies and examples to illustrate their use. Mark will also share current work in the development of tools to support these approaches.
Mark Schenk has just completed a three year appointment as National Convener of the actKM Forum, one of the leading knowledge management communities in the international arena. He has been part of the core group that has led this community from eight members in 1999 to over 550 members today worldwide. He is also a Director of Anecdote Pty Ltd, a company specialising in narrative, complexity and knowledge management and focused on helping organisations with change management, knowledge sharing, organisational learning and getting the most value from their people and knowledge resources. Prior to Anecdote, Mark was Knowledge Manager for an international consulting firm. Mark has extensive experience in using narrative techniques in a range of applications including evaluations of both projects and service delivery. His recent work has included a major narrative-based culture change program for a national Australian organisation, development of knowledge strategies and use of Social Network Analysis to improve the connectivity in organisations.
Corporate Amnesia, Discipline, and Knowledge Management in the Australian Defence Force
Corporate amnesia is endemic in many large public-sector organisations, particularly those which have frequent staff movements like Defence. The knowledge management literature suggests that combating corporate amnesia requires building a climate of trust and respect. However there is no discussion on the need for discipline. HolisTech® Pty Ltd’s experience with TARDIS – the Australian Defence Force’s award-winning knowledge management system – suggests that personal and process discipline are essential ingredients, and necessary components, to realise and maintain knowledge productivity. This presentation is a three-year practitioner’s case study of TARDIS, and highlights two principle lessons – discipline, and work with the technology that you have – around the central theme of overcoming corporate amnesia.
Graham Durant-Law is a knowledge practitioner, amateur philosopher, doctoral student, and former colonel in the Australian Army. He is a director in HolisTech® Pty Ltd, one of the co-designers of TARDIS and is active on the actKM conference committee. His interests include: knowledge management (of course), systems and complexity theory, network analysis, management theory, Celtic music, and fine food and wine.
Knowledge, Information and Records Management: An Integrated Approach
Too often, knowledge management, records management and information management are treated as separate functions. Sometimes they compete for resources and attention. But much of an organization’s explicit knowledge is captured in documented information whether it be in written format, audio / visual formats or in data formats. This presentation will focus on the identification and development of an integrated policy framework to support the capture, management and discovery of this important asset. An integrated knowledge and information policy framework supports the integrity and authenticity of the codified knowledge enabling it to serve as both a valid knowledge resource, and as an evidential source, over time. In this way it makes a vital contribution to organisation effectiveness, supports critical functions, and helps manage change and sustainability.
Marita Keenan has over 20 years experience in records and information management consulting services in Australia and Asia Pacific. She was the first professional records manager to be employed in the Western Australian public service and was the founding president of the Western Australian Branch of the Records Management Association of Australia in which she has held a number of executive positions. Her consulting services are currently focused in the areas of information management policy development, change management strategies for the implementation of e-registry and enterprise content management systems, development of records classification and metadata schema and recordkeeping awareness raising and training.