KM Singapore 2006

Third Annual iKMS Practitioner's Conference - 10 November 2006

PRE-CONFERENCE WORKSHOP - 9 NOVEMBER 2006

"Practical Techniques for Knowledge Sharing"

Kim Sbarcea will lead a full-day workshop on different techniques for facilitating knowledge sharing including

• Interview techniques
• Small group facilitation techniques
• Large group facilitation techniques

INTRODUCTION
This workshop is designed to introduce particants to a wide range of techniques that can facilitate knowledge elicitation and sharing, help to generate and communicate complex ideas, understand and work with multiple perspectives. The diversity of the workplace and the varying ways in which people learn and share knowledge call for a sound understanding of simple but effective techniques to move from diverse unspoken views to convergence and collaboration. The workshop is highly interactive with groups practising various techniques within the three themes of:

• skills for sharing: working with groups - interviewing and facilitation
• sharing to create change: understanding world views
• sharing to learn: understanding situations and outcomes.
  

LEARNING OBJECTIVES

• To introduce and gain practical experience in a variety of effective techniques to promote knowledge sharing and communication.
• To help participants learn which technique is best suited to a particular situation.
• To explore techniques that have emerged from other fields eg psychology; and understand how they can be applied to the knowledge management discipline.

WHO SHOULD ATTEND

This workshop will be suitable for KM implementation teams, KM activists and champions, project managers who want to capture learning from project teams, and managers who want to learn how to document their internal expertise.

ACTIVITIES

9.00 - 9.45am - Introduction to Australian Knowledge Management Standard AS 5037 2005. The Standard covers many of the techniques that will be focused on in the workshop and this session will help to introduce the day's major themes and activities.

9.45am - 10.30am - Skills for sharing. How to work with groups using interviewing and facilitation techniques.
This session will introduce participants to two styles of facilitation suitable for both small and large groups: World Cafe and ORID. Participants will gain practical experience in working with groups in collaborative dialogue. The techniques introduced will help gain an understanding of how to create meaningful conversation.
This session will introduce the techniques, the differences between them, and when they are suitable to be applied. We'll hold a debrief on the kinds of skills that are required to facilitate such sessions.

10.30 - 11.00am Networking morning tea.

11.00am - 12.00 - Practice in facilitation and interviewing skills.

12.00-1.00pm Networking lunch

1.00 - 3.00pm - Sharing to create change. Understanding world views and multiple perspectives. The ability to discern and work with multiple perspectives is critical to effective knowledge elicitation and sharing. This session will focus on techniques that help to surface different perspectives. Participants will be introduced to concept mapping and rich pictures. Anecdote and story circles will also be explored, with participants forming groups that practice the various techniques.

3.00-4.00pm Networking afternoon tea

4.00-5.00pm - Sharing to learn: understanding situations and outcomes. This session will look at techniques that help to interpret or draw conclusions from divergent viewpoints, how to sense opportunities and patterns, how to build sustainable and healthy relationships. Participants will be introduced to techniques that enable individuals to learn from and share knowledge about a particular situation or event. Techniques covered will be After Action Reviews and Play of Life.

5.00-5.30pm - Wrap up and general discussion.

Kim Sbarcea is Chair of the Australian KM Standards Committee and Director of Knowledge Networks with the Australian Securities and Investments Commission (ASIC). Kim is one of Asia Pacific's most experienced KM practitioners and has worked in this role in the legal and accounting industry before her current role at ASIC. She is currently best known for her work in building communities of practice and regularly advises organisations on this. Her website is at http://www.thinkingshift.com. Kim is an old friend to iKMS - her 2004 workshop on Communities of Practice for iKMS received rave reviews.