Maish Nichani is principal at PebbleRoad, a user experience consultancy specializing in intranets, websites and apps. In his keynote speech in the first day of the KM Singapore 2011 event he offered his perspective on why many intranet projects are often not successful as organisations would expect.
In his views, we often put much effort in the vision and design of intranet systems but we often underestimate that the real challenge is taking these systems from products to success. In particular, according to Maish four key issues need to be addressed: mindset, leadership, governance and adoption. These are what Maish considers the ‘bottom part’ of the iceberg as there is normally little attention which is given to these issues. Adopting specific tactics can help in overcoming these barriers and successfully move not only from design to products but from products to success.