James Robertson, Managing Director at Step Two Designs is a thought leader on the topics of web content management and intranet strategy. Today he was the first speaker on the floor at the KM Singapore 2011 and offered participants great food for thoughts on how to design and deploy intranets that are supportive of KM objectives.
In his opinion, there are 3 life stages of intranets:
- Ad hoc intranets: they are still new often lack of structure;
- Useful intranets: they have a governance structure and they provides the information employees need. Staff use them but they do not really love them. This is where the majority of intranet systems normally sits;
- Essential intranets: they are key for the day2day work and fundamental for organisations to deliver their business products.
An ‘essential’ intranet is what organisations should be aiming for as this is the future for intranets, where they are used as a business tool.
Looking at this issue from a knowledge management perspective, according to James it means delivering intranets that are smart and are able to deliver information at the point of need. Equally important, a smart intranet system needs to be able to connect people so that they can get the information they need from each others.